Our objective is to satisfy the quality expectations and delivery requirements of our customers at competitive prices. We will measure our performance in meeting customers’ requirements and will work with them to continually improve the service that we provide.
In order to achieve this objective, the company will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.
Monitor and measure the effectiveness of our business processes and company objectives through Management Reviews and Internal Audits.
Monitor customer satisfaction and set objectives for continuous improvement
Analyse the causes of any complaint and take appropriate action to prevent recurrence
Ensure the availability and competence of the support resources necessary to complete our core processes
Provide the necessary work environment to ensure the well being of our employees and visitors
Encourage all employees to identify problems and make suggestions to improve all aspects of our working practices
Ensure that all employees are aware of our Quality Policy and are committed to the effective implementation of our Quality Management System
Ensure that the company complies with all necessary regulatory and legal requirements
The achievement of our quality objectives and continuous improvement is fundamental to all activities carried out within our business and is practised by all employees as an integral part of their daily work.
We have grown our business through reputation and a commitment to provide the highest quality product through effective process management and outstanding customer service.
Our facilities are designed and built to meet and exceed all relevant industry-specific regulations and standards and we offer a full 12 month warranty on all of our workmanship.
Our Quality Management System, service levels, capacity and turnaround times play and key roll in attracting and securing new business.
RRT is one of only two wheel refurbishment services providers in the UK that are fully UKAS accredited to ISO 9001:2015 Quality Management Standard, and we are working towards achieving ISO 140001:2015, Environmental Management Certification, in the near future.
